Family Mediation North West Ltd

Privacy Notice

Registered name: Family Mediation North West Ltd

This privacy notice tells you what to expect us to do with your personal information.

 Contact details

 What information we collect, use, and why

 Lawful bases and data protection rights

 Where we get personal information from

 How long we keep information

 How to complain

Contact details

Post

17 Bodhyfryd Road, Llandudno, Ll30 2DT.

Telephone 07904474866

Email info@familymediationnorthwest.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

 Names and contact details

 Addresses

 Gender

 Pronoun preferences

 Occupation

 Date of birth

 Marital status

 Third party information (such as family members or other relevant parties)

 Payment details (including card or bank information for transfers and direct debits)

 Financial data (including income and expenditure)

 Transaction data (including details about payments to and from you and details of products and services you have purchased)

 Usage data (including information about how you interact with and use our website, products and services)

 Employment details (including salary, sick pay and length of service)

 Health information (such as medical records or health conditions)

 Criminal records data (including driving or other convictions)

 Information relating to compliments or complaints

 Records of meetings and decisions

 Account access information

We collect or use the following personal information for the operation of client or customer accounts:

 Names and contact details

 Addresses

 Purchase or service history

 Account information, including registration details

We collect or use the following personal information to comply with legal requirements:

 Name

 Contact information

 Client account information

 Any other personal information required to comply with legal obligations

We collect or use the following personal information to protect client welfare:

 Names and contact information

 Client account information

 Health and wellbeing information

We also collect or use the following information to protect client welfare:

 Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

 Names and contact details

 Address

 Payment details

 Account information

 Purchase or service history

 Relevant information from previous investigations

 Customer or client accounts and records

 Financial transaction information

 Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.

If you make a request, we must respond to you without undue delay and in any event within one month.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are: